Your Troubleshooting Kit — Start Here

This kit is designed to help you quickly identify and fix common computer and internet problems—without needing a technician.

Follow the steps below in order. Many issues can be identified (and often fixed) in just a few minutes.

Step 1 — Identify the Likely Culprit

Start here to determine whether the issue is your computer or your internet connection.

Step 2 — Try the Quick Fixes

Once you know whether the issue is probably due to your computer or to your internet connection, use the appropriate checklist below. These cover the most common causes and often resolve the problem right away.

Step 3 — Use the Full Step-by-Step Guides (If Needed)

If the quick fixes don’t fully resolve the issue, use the Action Guides below for a more in-depth look at possible causes of the slowdown you're seeing.

A Quick Note

Most problems are simpler than they appear. Work through the steps above, and you may find a solution faster than you expected.

Would You Like to Know More about Your Computer?

If you’d like a soup-to-nuts, no-jargon guide to using and maintaining your computer, you can learn more here:

👇 PCs Made Simple – Book and Course

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Simple, practical tech help for everyday users